![]() ![]() These files can sometimes be too large to send through email. There are several different logs you should include whenever you encounter a crash, disconnect, or other technical issue:Ĭ:\Users\]\Documents\My Games\Age of Empires IV In the tool, select ‘Save All Information’ and save the file as a.Let the tool run and generate a report.Type dxdiag and select the ‘Run Command’ result.Your Gamertag will now be displayed in the top right corner.Īnother important bit of information to provide is your DxDiag report, which provides an overview of your hardware, your driver versions, and other important information about your computer.Click Sign In on the top right corner and log into your Microsoft Account.Use the steps below to find your Microsoft Gamertag. Click Save and then click on your Steam username and copy the number near the end of the URL.Remove any text from the Custom URL field.Choose Edit Profile on the right side, underneath your level. ![]() Hover over your Steam username and choose Profile.If you have set up a custom URL for Steam, then you will need to take a few extra steps to show the numeric URL. Click on your Steam username and copy the number near the end of the URL.Check the box next to Display Steam URL address bar when available.In the pop up window, choose Interface from the list on the left.Choose Settings at the bottom of the list.This is often need instead of the Steam username since it is unique for each player. Use the steps below to find your numeric Steam ID. ![]()
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